Trade Points FAQ's
How do I know if my referral was successful?
You’ll get an email notification once your friend has signed up and placed their first order. Your Trade Points will be added automatically.
Where can I see my Trade Points balance?
You can view your current Trade Points in your account dashboard.
Can I use Trade Points with other offers or discounts?
Yes, Trade Points can be used alongside most promotions unless otherwise stated at checkout.
Do Trade Points expire?
Points remain active as long as your account is active. We’ll let you know if that ever changes.
How do I redeem my Trade Points?
Trade Points can be applied at checkout. You’ll see the option to use your balance before confirming your order.
What can I use Trade Points on?
You can use them on any print product or add-on service unless stated otherwise. They work just like credit on your account.
Can I refer someone who already has an account?
No, referrals only work for new customers who haven’t signed up or placed an order before.
Do I get points if someone signs up but doesn’t place an order?
No, points are only awarded once your referral places their first order.
How long does it take for Trade Points to appear in my account?
Points are added once your friend’s first order is confirmed and completed. This usually happens within 24 to 48 hours of dispatch.
Is there a minimum spend required for my referral to count?
There’s no minimum spend, but the order must be completed and not cancelled or refunded.
Can I refer someone if I’m on a subscription plan?
Yes, referrals work the same for all registered clients, including those on trade subscriptions.