Frequently Asked Questions
Can’t find the answer to your query in our FAQs?
Can’t find the answer to your query in our FAQs?
Canvas
What is canvas printing?
Canvas printing is what we’re good at. We take your image file, print it with one of our amazing state of the art printers, laminate it for unrivalled protection against scratching, this even makes the surface wipeable. We then stretch it over a custom made wooden frame and attach a hanger. The results are a perfect canvas ready for you to put on the wall that will last for years.
How long will my canvas last?
Your canvas is made to last as we only use the best quality materials and inks available. We use archival canvas and our inks are highly UV resistant ensuring a colourful, pristine looking canvas that will last for 80+ years in the right conditions. To keep your canvas at its absolute best, it is important for it not to be in direct sunlight for prolonged periods and not to be in contact with heat sources.
What sizes do you do?
Our unique software and manufacturing process means you can choose any custom sizes you’d like for your canvas (within our smallest and largest sizes). You no longer have to conform to set sizes, choose the best fit for your images. We also offer standard sizes and have a list of our most popular sizes available if you want to narrow down your choices.
What is the smallest canvas size you can print?
8in x 8in / 203mm x 203mm / 20.3cm x 20.3cm
What is the largest canvas size you can print?
60in x 36in / 1524mm x 914mm / 152.4cm x 91.4cm
Prints
What is a Fine Art Giclée print?
Giclée prints involve using very highly calibrated and fine resolution inkjet printers to print using pigment inks onto professional art papers. Often viewed as the highest quality printing you can achieve with unrivalled archival properties, this process delivers exceptional results with no compromise on quality. When only the best will do.
What is a photographic print?
Photographic prints are the perfect choice for professional photographers. Often slightly cheaper than Giclée prints but with no compromise on print quality. Using the latest state of the art inkjet printers with 12 colours gives prints fantastic colour, sharp details and a stunning tonal range. We only use the best professional archival photographic papers, printed at an impressive 2400dpi, photographic prints at their best.
How many paper options do you have?
We have a range of 14 paper types.
What are your prices and where can I find them?
Will update this when the system is up and running.
How do I choose the best paper type for printing my work?
Most photographers & artists find the Giclée or photographic process most effective for highly detailed art reproduction. It also has the side benefits of being fast, cost effective and with very consistent colour reproduction. Whatever print options you choose, you can find a paper that not only complements your subject matter but adds a style and feel to your work.
Delivery
Do you offer drop shipping?
Yes, we offer a reliable, discreet, and fully tracked white label drop shipping service at no extra cost.
What is white label drop shipping? (Most Popular Shipping Option)
We ship your order directly to your customer with no mention of Trade Canvas Print on the label or packaging. This service includes tracking and allows you to add your own flyers or stickers, making it appear as though the order came directly from you. Select this option at checkout.
Do you include invoices or paperwork in drop shipped orders?
No. All drop shipped orders are white label, with no invoices or paperwork included. You can choose from the same delivery options as below.
Can I get an estimated delivery date?
Yes, our checkout system will generate an estimated delivery date so you know when to expect your order before you complete your purchase.
Ordering
Can I order even though I’m not Trade?
Yes you can order, we welcome orders from public and trade customers.
How do I register as a Trade Customer?
Will add to this when the system is up and running.
How do I place an order?
New trade customers – Will add to this when the system is up and running
Existing trade customers – Will add to this when the system is up and running
Public customer – Will add to this when the system is up and running
Do you accept email orders?
We usually ask for orders to be placed on our website as this limits the chances of mistakes and issues. Our website is optimised to make ordering as easy and efficient as possible as we’ll have all the information we need to ensure a perfectly printed order. However, on occasions we understand ordering via our website may not be possible and we will make exceptions allowing some orders to be placed via email.
Can I order canvas and prints together?
Absolutely, you can order as many products as you like and we’ll do the rest.
Payments
What payment methods do you accept?
We accept Mastercard, Visa, credit or debit cards.
For larger trade orders we also accept Bank Transfers.
How do I pay?
For online and studio payments we use secure payment gateways with:
Stripe
PayPal
Apple pay
Klarna
What is Klarna?
Klarna is the smooth and safe way to get what you love today, and pay over time.
Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
When am I charged for online orders?
All payments will be taken during the online checkout process.
How are your invoices sent?
All of our invoices are sent electronically. You will receive these via email after placing your order, they are not included within any parcel we dispatch.
Colour Management
Why Should You Calibrate Your Monitor?
Calibration helps you achieve the best results from your work by ensuring you see the correct brightness and colours in your edits.
How to Calibrate Your Monitor
When calibrating your monitor, set your white point to the industry-standard CIE illuminant D65 setting, with a recommended brightness of 90 to 110 cd/m². Most monitors are too bright, which can cause your work to appear too dark once printed. We recommend using an X-Rite spectrophotometer for calibration. Here’s a helpful video guide to calibrating your screen: [LINK].
Can We Colour Match?
We aim to colour match every image file you upload, but some differences may occur due to the variety of computer screens available. We calibrate our Eizo and Mac studio monitors weekly to ensure accurate representation of your files. We strongly recommend calibrating your screen with a device like the i1 Profiler to achieve the correct brightness and colours. Please note that we do not colour correct images but will contact you if we notice anything abnormal.
What is Soft Proofing?
Soft proofing provides an onscreen preview of the colours achievable with our specific combination of printers, media, and inks. Our print profiles are tailored to our equipment, with each paper profiled and tested to maximise the range of colours from each printer.
Can I Soft Proof on an Uncalibrated Screen?
No, your monitor must be calibrated to correctly soft proof.
General
What services does your printing studio offer?
We specialise in printing canvases, photographic, and fine art giclée prints. As well as Canvas frames and picture frames
Is there a minimum order quantity for printing?
No, we don’t have a minimum order requirement.
Are there any quantity discounts for bulk orders?
Yes, the more you order, the more discounts we can offer.
Do you only supply trade customers?
No, we welcome orders from both the public and trade customers. We do have a dedicated trade section on our website.
How can I get a quote for my printing project?
If you have a printing project you’d like a quote for, please email us or give us a call.
Picture Frames
Find out more about our Picture Frames with our frequently asked questions.
Picture FramesWhat is picture framing?
Picture framing is the process of adding a decorative wooden frame around your printed work, sealed with 3mm art acrylic. The frame not only enhances the appearance of your artwork or photographs but also provides essential protection. We specialise in creating standard-sized frames that perfectly complement your image. Each frame is carefully crafted from high-quality wood to match your artwork’s dimensions. Your print is then expertly placed to ensure it’s both secure and beautifully presented. The result is a professionally framed piece, ready to hang and designed to preserve, showcase and add value to your image for years to come.
What does my picture frame consist of?
Your frame will include:
- A wooden frame in your choice of size and colour.
- 3mm art acrylic.
- A backing board.
- Backing board tabs to hold the board in place.
- Framer’s backing tape.
- A hanger/ Framing cord for easy wall mounting.
How long will my picture frame last?
Your frame is built to last, crafted using only the highest quality materials. We use FSC-certified solid wood and 3mm art acrylic, which offers UV protection to keep your framed print vibrant and pristine for over 80 years under the right conditions. To maintain your frame’s appearance:
- Avoid prolonged exposure to direct sunlight.
- Keep it away from heat sources.
- Handle the art acrylic with care when cleaning to prevent scratches.
What does my picture frame consist of?
Your frame will include:
- A wooden frame in your choice of size and colour.
- 3mm art acrylic.
- A backing board.
- Backing board tabs to hold the board in place.
- Framer’s backing tape.
- A hanger/ Framing cord for easy wall mounting.
How long will my picture frame last?
Your frame is built to last, crafted using only the highest quality materials. We use FSC-certified solid wood and 3mm art acrylic, which offers UV protection to keep your framed print vibrant and pristine for over 80 years under the right conditions. To maintain your frame’s appearance:
- Avoid prolonged exposure to direct sunlight.
- Keep it away from heat sources.
Handle the art acrylic with care when cleaning
What is Canvas Framing?
Canvas framing involves adding a decorative wooden tray frame around your printed work. This frame enhances the appearance of your canvas, providing a polished and professional finish. We specialise in crafting standard-sized frames that perfectly complement your image. Each frame is carefully made from high-quality wood, and your canvas is expertly placed within the tray frame with a 10mm shadow gap around each edge. The result is a beautifully presented, professionally framed canvas print that is ready to hang and designed to preserve and showcase your image for years to come.
What Does My Canvas Frame Consist Of?
Your frame includes:
- A wooden tray frame in your choice of size and colour.
- Framer’s backing tape.
- A hanger or framing cord for easy wall mounting.
How Long Will My Canvas Frame Last?
Your frame is crafted to last, using only the highest-quality materials. We use FSC-certified solid wood and laminated canvas with UV protection to keep your framed canvas vibrant and pristine for over 80 years under the right conditions.
To maintain your frame’s appearance:
- Avoid prolonged exposure to direct sunlight.
- Keep it away from heat sources.
Can You Supply Just the Frames?
Yes, we offer frame-only options with no canvas prints.
What Sizes Do You Offer?
We provide a range of standard sizes. A full list of sizes is available to help you narrow down your choices.